Graix

We Service...

Kodak Supported Scanners

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Digital Archive Writer 48xx / 96xx series

ProStar Processors

Reader / Printers - DV series

3000 series

4000 series

9000 series

i200 series

i600 series

i700 series

i800 series

i1200 series

i1300 series

i1400 series

i1800 series

i4000 series

i5000 series

Bell+Howell Supported Scanners

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Sidekicks 1000 series

Truper 3200 series

Truper 3600 series

CopiScan 8000 Plus series

CopiScan 8000 Spectrum series

Spectrum XF series

Ngenuity 9000 series

Fujitsu Supported Scanners

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fi-4340, fi-5530

fi-4860, fi-5900

fi-5650, fi-5750, fi-6670, fi-6770

fi-5120, fi-5220, fi-6230, fi-6240 - Advanced Unit Replacement

fi-6130, fi-6140, fi-6010 - Advanced Unit Replacement

Canon Supported Scanners

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3020, 5010, 6080

5080

DR-X10C

DR-7080, DR-7580, DR-9080, DR-4580

6010, 6050, 7550

Panasonic Supported Scanners

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3065

3085, 4085

3105C

4065, 7065

Hitachi Supported Scanners

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HT-4139

SunRise Imaging Supported Scanners

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SRI-2500

SRI-3000

RapidScan

SpeedScan

TurboScan

Wicks & Wilson Supported Scanners

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4100

5100

RS Series

FS Series

Contex Supported Scanners

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SD series

HD series

Magnum series

Chroma series

Crystal series

Cougar series

Chameleon series

Premiere series

Hawk-eye series

Toucan series

Visioneer Supported Scanners

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NetScan 4000

Strobe XP 450

Patriot 430

Patriot 470

Patriot 680

Patriot 780

Xerox Documate 742

Xerox Documate 765

Lexmark Supported MFD's

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X400 series

X600 series

X700 series

X800 series

X900 series

Hewlett Packard Supported Scanners

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Scanjet 7000

Scanjet N8420

Scanjet N8460

Scanjet N9120

Services Brochure

Imaging 411 Scanner Maintenance Services

    Risk Free Excellence Guarantee

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    Our written guarantee that should we fail to do our job to keep you satisfied

    with the quality of our service, you may cancel your contract over the phone

    on the spot and receive a pro-rated refund for any pre-paid remaining time

    on your contract. No letters, no 90 day notice, no hassles.

  • Why Pay More For Your Kodak Scanner Maintenance? Imaging 411 isn't a manufacturer so we can't demand or force you to use our maintenance services, instead we have to earn your business by doing a better job for you and your customers at a more competitive price.
    Our service engineers are trained and certified on every scanner we offer service coverage on. We are committed to providing the highest levels of customer service in the industry and we back it up with our Risk Free Excellence Guarantee. Read More (3rd Party Maintenance Brochure)
  • Easy SaveWe created the Maintenance VAR Program (MVP) to provide resellers with an alternate option to the manufacturers and for their customers. Some MVP highlights;

    > National service team with 4 hour response in most major cities.
    > Deal Registration Protection on service contracts and renewals
    > Flexible contract and payment terms and options
    > Higher discounts for resellers and their customers
    > Multiple service options including 5x9 and 7x24 coverage
    > Automatic contract renewal notification at 90, 60 and 30 days
    > Complimentary on-boarding plans for new customers to ease the transition for your customers
  • Read More
 

Imaging 411 Service Offering

.Imaging 411 offers a suite of services to cover all of your customers service requirements;

On-site Annual Service Contracts

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    Imaging 411 Annual Service Contacts include;

    • › Unlimited Phone Support from our Help Desk
    • › All Travel and Labor Costs
    • › All Parts
    • › Preventive Maintenance Calls
    • › Equipment Usage Tracking



Imaging 411 makes it easy for you to request service on your covered equipment 24/7 via phone, e-mail and our website. All calls are logged and responded to within 1 hour. Our friendly Held Desk staff will help diagnose your problem and let you know when someone will be on-site if necessary

Time and Materials On-site Service Calls

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An alternative to On-Site Maintenance contracts for hardware not critical to your business. Response is best effort and often occurs within two business days of placing the call. Response time is dependant on our workload as our Annual Service Contract customers do receive priority.

Advance Unit Replacement (AUR) Contracts

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Imaging 411 will overnight ship a replacement scanner directly to you if the Imaging 411 AUR contract covered scanner is diagnosed as defective by one of our certified technicians. AUR contracts include all shipping and insurance costs to ship the new unit and return the defective unit to us. AUR contracts are not available on all scanners, please call for additional details.

Depot Repair Services

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Available for smaller items of hardware that are easily shipped via small package carrier. Depot repair services are generally less expensive than an on-site time and material service call but usually not as fast since depot repair requires shipping the item to and from Imaging 411. Customers are responsible for all shipping and insurance costs to ship the scanner both ways.

Installation and Relocation Services

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Imaging 411 offers installation and relocation services to ensure that your equipment is set up correctly and productive right from the start. All installation and relocation services are provided by certified technicians who are trained to ensure the proper packing, unpacking and set up of your equipment.

Operator Training Services

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Imaging 411 offers operator training services conducted by our certified technical trainers to work with your operations staff to ensure they are familiar with all the features and options of your scanning equipment. Training services all your operators to be more efficient and productive with your scanning equipment and easily offsets the cost of the training.